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Workflow6 min read23 October 2024

The Approval Bottleneck: Why Projects Get Stuck Before Delivery

The last ten percent of a project is often where the most time goes. Approvals stall, feedback becomes circular, and nobody is quite sure what still needs to happen.

There is a peculiar frustration specific to the end of a creative project. The work is essentially done. The client is happy in broad terms. But the project will not move to delivery because it is stuck in an approval loop that nobody seems able to exit. This final ten percent regularly accounts for the first fifty percent of the friction.

Why the end is harder than the middle

In the early stages of a project, roles are clear and momentum is high. At the approval stage, the dynamic changes. Multiple stakeholders often need to sign off. Feedback that was consolidated earlier starts to fragment again. The people who need to approve are usually senior, often busy, and not always engaged with the project detail.

The circular feedback trap

Circular feedback — where changes requested in round three undo changes made in response to round one — is one of the most demoralising experiences in creative work. It usually happens because different stakeholders are reviewing the same asset at different times without seeing what the others said. When all feedback is in one place, circular feedback becomes much rarer because contradictions are immediately visible.

Who actually has sign-off authority?

The approval bottleneck often reveals a gap in the project setup: nobody agreed on who has final authority to say yes. When that is unclear, approvals accumulate rather than conclude. Establishing sign-off authority before the project starts — and naming the specific individual who can say 'this is approved' — prevents the feedback loop from becoming endless.

Building an exit from the loop

The most effective approval processes have a defined exit: a specific action (an explicit approval, a signature, a marked status in a review tool) that constitutes final sign-off and triggers the next stage. Informal processes that end with 'yeah I think we are good' create ambiguity that becomes very expensive when there is a disagreement about what was actually approved.

The difference between 'I think we are good' and a formal approval record is the difference between a smooth delivery and a dispute about what was agreed.

  • Name the sign-off authority before the project starts — one person, not a committee
  • Require feedback to be given in a single place so contradictions surface before they reach the edit
  • Set a hard deadline for the approval stage with defined consequences for missing it
  • Use a tool that creates a formal approval record — something more durable than an email that says 'looks great'

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